Ask the Help Desk a question

Teachers who can sign in use the Teacher Help Desk. If you cannot sign in, or you are a parent, artist or partner, email [email protected].

Ask your question

1. Sign in, then open Help Desk on your dashboard or the Help Desk page. If sign-in takes you to your dashboard, choose Help Desk again.
2. In your support requests, choose Ask a question.
3. Enter a short subject and explain what you were trying to do and what happened. Check any suggested help articles; one may answer your question right away.
4. Choose the closest topic: Sign-in & registration, Voting, Classroom resources & reveals, Side contests, Artists, press & partners, or Other.
5. Add a screenshot if useful, then choose Send your question. Check that your request appears in the list. Keep student names, private information and sign-in codes out of your message and attachments.

Read and answer replies

Return to the Help Desk and open your request to read or add a reply. Check the portal even if an email notification has not arrived. Use the Open and Closed filters to find earlier requests. The team aims to reply to teacher requests within one school day; general email questions may take two to three business days. For a voting problem, include the match and deadline and ask before it closes.